Policy

Privacy Policy

Effective Date: 25 May 2025

At Shri Radha Govind Store, your privacy is our priority. This policy explains what personal information we collect, how we use it, and how we protect it.

1. Information We Collect

Personal Identification: Name, phone number, email, shipping/billing address.
Payment Info: Processed via secure gateways. We never store card or banking details.
Device Data: IP address, browser, OS, cookies, referring URLs, analytics.
Purchase History: Orders, preferences and feedback.
Optional: Account preferences, saved items, wishlists.

2. How We Use Your Information

To process orders and deliver products.
To send order confirmations, shipping updates and invoices.
To provide customer service or process refunds.
To personalize your experience and suggest relevant items.
To send newsletters and offers (only if opted in).

3. Sharing of Information

We share data only with trusted partners required to deliver your order — courier companies (Ekart, DTDC, India Post, Shree Maruti, Delhivery), payment processors (Razorpay) and transactional email providers — and only the minimum necessary to fulfil our obligations.

4. Cookies

Cookies help us remember your preferences, keep you signed in and analyse traffic. You may disable cookies in your browser, but some features (cart, login) may stop working.

5. Data Retention & Security

We retain order data for tax, accounting and dispute-resolution purposes. Industry-standard security measures protect your data; however, no method of online transmission is 100% secure.

6. Your Rights

You may request access, correction or deletion of your personal data by writing to support@shriradhagovindstore.com.

7. Contact

Shri Radha Govind Store · 155, 2nd Floor, Madan Mohan Ghera, Vrindavan, Mathura, UP – 281121
Email: support@shriradhagovindstore.com · Phone: +91 7500533505