Privacy Policy

This website is operated by Shri Radha Govind Store.

Business Address: 155, 2nd Floor, Madan Mohan Ghera, Vrindavan, Mathura, Uttar Pradesh - 281121.

For privacy, order, support, or data-related queries, you can contact us at: Email: order@shriradhagovindstore.com. Phone: +91 7500533505.

We may collect personal information including full name, mobile number, email address, shipping address, billing address, pincode, order details, and customer support details shared by you.

If you create an account, we may collect login details, saved addresses, wishlist items, order history, and account preferences.

We collect order and purchase information such as products purchased, order value, payment status, delivery status, return or refund requests, customer feedback, or complaints.

Payments are processed through secure third-party payment gateways such as Razorpay or other trusted payment partners. We do not store your card number, UPI PIN, net banking password, CVV, or complete banking details on our website.

When you visit our website, we may automatically collect device and technical information such as IP address, browser type, device type, operating system, referring URL, pages visited, time spent on website, cookies and similar tracking data, website usage, and analytics data.

You may voluntarily provide optional information such as product reviews, feedback, special requests, wishlist preferences, newsletter subscription details, and WhatsApp or email communication details.

We use your information to process and confirm orders, deliver products to your address, send order updates, invoices, tracking details, and delivery notifications.

We use your information to provide customer support, manage returns, replacements, repairs, refunds, or cancellations, verify payments, and prevent fraud.

We may use information to improve website performance and customer experience, personalize product recommendations, manage your account, wishlist, and saved preferences.

We may send offers, updates, newsletters, and promotional messages only where permitted.

We may use information to comply with legal, tax, accounting, and regulatory requirements, and to protect our website, business, customers, and systems from misuse or fraud.

By using our website, placing an order, creating an account, submitting your details, or contacting us, you consent to the collection and use of your information as described in this Privacy Policy.

You may withdraw your consent for marketing communication at any time by unsubscribing from our emails or contacting us.

Some information may still be required to complete orders, provide support, maintain legal records, prevent fraud, or comply with applicable laws.

We do not sell, rent, or trade your personal information to any third party.

We may share only the necessary information with trusted partners who help us operate our business and fulfil your orders, including courier and logistics partners, payment gateways, SMS, WhatsApp, and email service providers, website hosting and technology service providers, analytics and marketing service providers, customer support tools, and government, legal, tax, or regulatory authorities where required by law.

We share only the minimum information required for the specific purpose.

To deliver your order, we may share your name, phone number, address, pincode, and order details with courier partners such as DTDC, India Post, Trackon, Ekart, Delhivery, Shree Maruti, and other reliable logistics partners as required.

For payment processing, your transaction may be handled by secure payment partners such as Razorpay or other authorized payment gateways.

Each third-party service provider may process your information as per their own privacy and security policies.

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us keep items in your cart, remember login sessions, save preferences, improve website speed and performance, understand website traffic, analyze customer behavior, and show relevant offers or product suggestions.

You can disable cookies from your browser settings. However, if cookies are disabled, some website features such as cart, login, checkout, saved preferences, or personalized experience may not work properly.

If you subscribe to our newsletter, offers, or updates, we may contact you through email, SMS, WhatsApp, or phone.

Marketing communication may include new product launches, festival offers, restock alerts, discount coupons, devotional product updates, and order-related offers.

You can opt out of promotional communication at any time.

Even after opting out of marketing messages, you may still receive important order-related messages such as order confirmation, payment updates, shipping updates, delivery alerts, refund updates, or customer support communication.

We retain your personal information only for as long as necessary for order processing, delivery support, return, refund, or dispute resolution, tax and accounting records, legal and regulatory compliance, fraud prevention, customer service, and business records.

Order, invoice, payment, and tax-related data may be retained for the period required under applicable laws.

When your data is no longer required, we may delete, anonymize, or securely archive it as per business and legal requirements.

We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

Our security measures may include SSL encryption, secure payment gateway integration, restricted access to customer data, password-protected systems, website security monitoring, secure hosting practices, and limited data access to authorized personnel only.

No online platform, website, internet transmission, or electronic storage method is 100% secure. Therefore, we cannot guarantee absolute security, but we take reasonable steps to protect your data.

As a customer, you may request access to your personal information, correction of inaccurate or incomplete information, deletion of your personal data where legally possible, withdrawal of marketing consent, information about how your data is being used, and grievance redressal for privacy-related concerns.

To exercise these rights, please contact us at order@shriradhagovindstore.com.

We may ask for order details, registered mobile number, or email ID to verify your identity before processing any data-related request.

You are responsible for keeping your account and order information accurate.

If your name, phone number, email, or address is incorrect, please update it from your account or contact us before dispatch.

Shri Radha Govind Store will not be responsible for delivery failures, wrong delivery, or support issues caused due to incorrect information provided by the customer.

Our website is intended for general users and customers who are capable of placing orders.

We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information on our website without consent, please contact us and we will take appropriate action as required.

Our website may contain links to third-party websites, payment pages, social media platforms, courier tracking pages, or other external services.

Once you leave our website and visit a third-party website, their privacy policy and terms will apply.

Shri Radha Govind Store is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

If you contact us through WhatsApp, Instagram, Facebook, YouTube, or any other social media platform, we may receive your profile name, contact details, message content, and communication history.

Such information is used only to respond to your query, provide support, process your request, or assist you with order-related matters.

Please avoid sharing sensitive personal information through public comments or public social media posts.

If you submit a product review, feedback, image, video, testimonial, or comment, we may use it for website display, customer support, product improvement, or marketing purposes.

Please do not share any personal, sensitive, or confidential information in public reviews.

We reserve the right to moderate, remove, or not publish reviews that contain offensive, misleading, false, abusive, or inappropriate content.

In the unlikely event of a data breach that may affect your personal information, we will take reasonable steps to investigate, control, and resolve the issue.

Where required by applicable law, we may notify affected users and concerned authorities.

We may use, store, disclose, or share your information if required for legal obligations, court orders, government requests, tax or accounting compliance, fraud investigation, dispute resolution, or protection of our rights, property, business, customers, or website.

Our business mainly operates in India.

If you access our website from outside India, you agree that your information may be processed and stored in India or through service providers used by us.

International users are responsible for ensuring that accessing our website and placing orders is permitted under their local laws.

Shri Radha Govind Store reserves the right to update, modify, or change this Privacy Policy at any time.

The updated version will be posted on our website with the latest effective date.

By continuing to use our website after updates, you agree to the revised Privacy Policy.

For privacy, data, account, order, support, or complaint-related questions, please contact us.

Shri Radha Govind Store, 155, 2nd Floor, Madan Mohan Ghera, Vrindavan, Mathura, Uttar Pradesh - 281121.

Email: order@shriradhagovindstore.com. Phone: +91 7500533505. Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST.